Patient Portal

Give your patients self-service, keep your control

Let patients book appointments, fill out medical history, and check their balances from their phone. Stop answering the same repetitive questions at the front desk.

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Backed by Innovative Clinics and Healthcare Teams Everywhere

From dental to physio, dietetics to aesthetics. One platform, every specialty. Built for clinics that want less admin and more time with patients.

Clinic-Specific Portal Code

Direct patients to your unique digital hub using your custom portal.ms/clinic-code link.

2-Factor Secure Login

No passwords to forget. Patients log in securely using one-time verification codes sent via SMS or email.

Granular Permission Control

You decide exactly what a patient can see. Show or hide treatment plans, account balances, invoices, and X-rays with role-based toggles.

Strategic Online Booking

Offer free booking slots exclusively to your registered portal patients, while requiring deposits from external visitors.

Problem

If the patient can't do it, your front desk has to

Every missing signature, every re-sent invoice, and every phone call to check a balance is time your receptionists aren't spending on the people actually standing in the clinic.

Clay illustration of a busy reception desk with missed calls and an unconfirmed appointment list

X-Rays Lost in WhatsApp

Sending X-rays and treatment documents manually via WhatsApp or email wastes time and creates serious data privacy and compliance risks.

Clay illustration of a disconnected reminder flow between patient confirmation and diary status

Constant Balance Enquiries

Your front desk's time is consumed by patients calling to ask 'How much do I still owe for my treatment?' instead of managing the clinic floor.

Clay illustration of an empty dental chair after a missed appointment

Appointment Forgetfulness

When patients cannot easily check their next appointment time or treatment details, no-show rates increase and valuable chair time is wasted.

How it works

From portal access to controlled patient self-service

Give patients the right access path while keeping permissions, documents, payments, and forms under clinic control.

ClinicPatientSystemPatientTeam

🔗

Clinic

Open portal link

The clinic sends the correct portal access path.

🔐

Patient

Verify access

The patient enters the portal through the configured identity and permission path.

👁️

System

Show allowed information

Balances, documents, treatment details, and forms appear only where permissions allow.

✅

Patient

Complete the action

The patient can review, pay, sign, or submit configured information.

📋

Team

Clinic record stays updated

Submitted actions stay connected to the patient workflow.

Portal features

Patient access with clinic-controlled visibility

Let patients see and complete the right actions without exposing information beyond the permissions your team has configured.

Permission control

Payment and document visibility

Show balances, invoices, documents, and selected treatment information only where permissions allow it.

Configured per clinic workflow

Configured dental forms

Forms patients can complete online

Use anamnesis, intake, customer experience, or other configured forms with the question types your team needs.

Question types and signatures

Treatment context

Information stays attached to care

Portal actions connect back to the patient profile instead of becoming a separate inbox.

Patient profile updated

Self-service

Reduce follow-up calls

Patients can access common information and complete selected steps without waiting for the front desk.

Less manual chasing

01Security

Customizable login templates

Adapt the SMS and email verification messages sent to patients during portal login to match your clinic's voice.

02Access Control

Detailed permission list

Define separate 'can view' and 'can update' permissions for treatments, payments, invoices, media, and documents.

03Patient Experience

Mobile-friendly transaction hub

Patients access their full clinic history securely through their phone's browser without needing to download another app.

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Ready to automate your front desk?

Let patients handle their own data entry and appointment requests, while you keep full control over what goes into the calendar.

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Free workflow consultationNo-pressure setup plan

Operational wins

What you get

Patients fill medical history before they arrive

Share X-rays and invoices securely without email

Let patients view and settle outstanding balances online

FAQ

Access

What is a Portal Code?

It is a unique short identifier assigned to your clinic. Patients access your specific surface by visiting portal.ms/{your-code}.

FAQ

Forms & Booking

Can patients see everything in the portal?

No. Visibility is entirely controlled by your clinic. For example, you can allow them to see treatments but hide their debt balance.

FAQ

Clinic Control

Do patients need to remember a password?

No. The system uses a 'passwordless' login method. Patients receive a one-time verification code via SMS or email to log in securely.

Related features

Related Features

Hub

Scheduling

Run booking, reminders, calendar logic, and appointment tracking as one connected workflow.

View feature

Booking

Online Booking

Let patients request appointments online while your clinic keeps control over availability and rules.

View feature

Growth

Patient Recall

Bring overdue patients back with structured recall workflows connected to daily scheduling.

View feature

Clinical

Treatment Planning

Create clearer treatment proposals and keep planned care connected to the patient record.

View feature

Get started

Give your reception their time back

Stop asking your front desk to act as human data-entry machines. Let your patients use the portal, and let your team focus on the people in the clinic.

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