Patient Surveys

Turn happy patients into your clinic's marketing power

Stop relying on manual calls and reminders. Automatically send satisfaction forms to patients whose appointments have finished. Catch low scores early to prevent crises, and instantly redirect high-scoring patients to your Google Reviews page.

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Backed by Innovative Clinics and Healthcare Teams Everywhere

From dental to physio, dietetics to aesthetics. One platform, every specialty. Built for clinics that want less admin and more time with patients.

Automatic Dispatch Trigger

The moment an appointment's status is changed to 'Completed' in the calendar, your customized satisfaction survey is automatically sent to the patient.

Smart Google Review Routing

Using custom form settings (Star questions), automatically redirect patients who give a 5/5 score straight to your clinic's Google Reviews page.

Catch Hidden Crises Early

Intercept patients who give low scores or negative feedback within your own system and respond quickly before they write a public complaint.

Monitor Responses in System

Track all form responses directly via email or the system to measure internal clinic performance and patient sentiment.

Problem

Your online reputation shouldn't depend on memory

A great appointment can end in silence if nobody asks for a review. A difficult appointment can turn into a 1-star disaster if you don't catch it in time.

Clay illustration of a busy reception desk with missed calls and an unconfirmed appointment list

Lost Google Review Opportunities

Relying on a verbal 'please leave us a review' as a highly satisfied patient walks out the door almost guarantees you will lose that 5-star rating.

Clay illustration of a disconnected reminder flow between patient confirmation and diary status

Surprise Online Complaints

Patients who are dissatisfied often stay silent at the clinic, only to vent their frustration publicly online months later. You have no chance to fix it.

Clay illustration of an empty dental chair after a missed appointment

Manipulated Manual Surveys

When front desk staff have to send surveys manually, they often 'forget' to send them to patients they argued with, rendering your clinic's feedback data completely unreliable.

How it works

From visit completion to feedback and review routing

Automate satisfaction checks after the appointment while keeping responses visible to the clinic team.

ConfigureVisit statusSurveyTeamReview

⚙️

Configure

Configure the satisfaction flow

Set the message template, active state, event trigger, and channel health before any patient receives the survey.

✅

Visit status

Appointment is completed

The completed visit becomes the operational trigger for the survey flow.

📨

Survey

Survey is sent

When the flow is active and the communication channel is ready, the patient can receive the satisfaction survey.

👀

Team

Response is reviewed

The team can see whether the form was completed and review the response from the clinic workflow.

⭐

Review

Happy patient route is ready

If the clinic review link is configured, a satisfied patient can be guided toward that Google review page.

01Setup

Create your Custom Experience form

Use the Custom Form builder to create your 'Customer Experience' survey. Add star rating questions and short text fields tailored to your clinic.

02Routing

Set conditional redirect rules

In the form settings, activate the rule: 'If the score is 5, redirect to this link' and paste your clinic's Google Maps review URL.

03Automation

Trigger when appointment is 'Completed'

Activate the automation that ensures the system sends the form via SMS the exact moment the calendar status is marked as 'Completed'.

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Ready to automate your patient reviews?

Stop hoping patients leave reviews. Build a reliable system to collect private feedback and public praise.

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Operational wins

What you get

Trigger automated SMS/WhatsApp surveys after appointments

See private feedback directly in your clinic dashboard

Route highly satisfied patients straight to your Google page

FAQ

Surveys

Do I have to send the surveys manually?

No. Once the automation is set up, Medicasimple sends the survey automatically via SMS right after the appointment is marked 'Completed' in the calendar.

FAQ

Setup

How does the Google review routing work?

Using our 'Redirect' rule in form settings, you can define a logic: if the patient's average star rating is exactly 5, automatically redirect them to your clinic's Google Maps review link after they submit the form.

FAQ

Reviews

What happens if a patient leaves a bad score?

If a patient reports a poor experience, they do not get pushed to Google. Instead, their feedback lands in your dashboard immediately, so your team can call them and resolve the issue privately.

Related features

Hub

Scheduling

Run booking, reminders, calendar logic, and appointment tracking as one connected workflow.

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Booking

Online Booking

Let patients request appointments online while your clinic keeps control over availability and rules.

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Feature

Communication

Explore this connected Medicasimple workflow.

View feature

Patient workflow

Patient Documents

Collect forms, consent records, and patient documents while keeping completed paperwork connected to the patient profile.

View feature

Get started

Patient feedback should lead somewhere

See how Medicasimple helps your clinic send satisfaction surveys after completed appointments, review responses, and guide happy patients toward the right next step.

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