Events
4 min read

IDEX 2023: Real Stories of Digital Transformation in Istanbul

Written by
Altug Guzeloglu
Date
June 15, 2023
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IDEX 2023 at the Istanbul Expo Center was more than a trade show. All day long, we ran short demos, recorded micro-interviews, and—most importantly— listened. Thank you to everyone who stopped by. Those conversations made it clear where time is lost in daily clinic work and what actually creates value.

What truly stood out?

  • Human stories: Less about slides; more about what clinicians face in real life.

  • Short, concrete demos: 10-minute flows answering one question— “How do we make the day run faster?”

  • Open conversations: What helps, what burdens—people spoke candidly, and we took notes.

In our customers’ words

I think about clinic admin much less now. There’s a system that handles it for me.”

Takeaway: workflows that reduce cognitive load lighten the day.

Remote follow-up was something I always wanted. I no longer worry about the clinic when I’m away.”

Mobile visibility and quick summaries bring peace of mind on busy days.

Simple and easy to learn. And when there’s an issue, we can reach support immediately —that matters.”

Learnable UI + reliable support speeds up adoption.

Clear needs that emerged at IDEX
  • Remote access: See clinic status, schedules, and key summaries instantly—wherever you are.

  • Automation: Let the system handle repetitive tasks like reminders, confirmations, and brief updates.

  • Low-friction UI: Short copy, clean screens—so new team members ramp up quickly.

  • Trusted support: Fast answers when they’re needed—the feeling that you’re not on your own.

“Listen to Medicasimple” video series

We launched “Listen to Medicasimple” at IDEX to capture unfiltered feedback:

  • Real usage scenarios

  • Before/after transformation stories

  • Short, practical tips from peers

Goal: accelerate peer learning by making good examples visible.

Quick outcomes
  • 500+ booth visitors, 150+ live demos

  • 25+ testimonial videos

  • 100+ follow-up meetings (POCs/calls)

Beyond the numbers, the best lines were: “I can explain this to my team tomorrow” and “They’ll learn it quickly.”

What we did next

  • Simplified remote overview screens to show critical info at a glance.

  • Tightened automation flows (reminder/confirmation/info) and clarified language.

  • Polished micro-copy across the UI to cut confusion.

  • Shortened support response times and made “quick help” more visible during the first weeks.

Closing

IDEX 2023 offered a people-centered picture of digital transformation. The lesson was simple: less hassle, more value. Short flows, clear language, dependable support—so clinicians can spend more time with patients, not screens.

Questions or stories to share? partner@medicasimple.com

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