Can we send bulk messages to a patient list?

Yes. Patient segments can be used for bulk SMS, with batches of up to 1,000 selected patients at a time.

Do WhatsApp and email need setup?

Yes. Medicasimple supports SMS, email, and WhatsApp workflows when channel setup, provider settings, and active templates are configured.

Are recall reminders supported?

Yes. Recall can be created manually or through treatment-based automation, with configurable reminder timing before the recall date. If online booking is enabled, recall messages can include a booking link so patients can take the next step from the message.

Can managers see what messages were sent?

Yes. Communication records can log calls, SMS, WhatsApp, and email, giving managers visibility into who contacted whom and when.

What if a patient does not want SMS?

Patient-level SMS preferences can be managed so disabled SMS communication is not sent to that patient.

Dental Patient Communication Software

Keep Patients Informed

Deliver timely reminder, confirmation, recall, and follow-up updates directly to patients when channel setup is configured.

Reduce Reminder Admin

Help teams reduce routine calls and manual checks with repeatable dental appointment reminder software workflows.

Protect the Diary

See confirmation status clearly so the practice can protect the schedule and focus on patients who still need attention.

Connect Follow-up to Care

Turn completed treatments and patient segments into follow-up actions without relying on scattered spreadsheets.

Problem

Patient communication should not become a manual chase

Most clinics juggle unconfirmed appointments, paper lists, forgotten recall dates, and disconnected channels. Medicasimple keeps reminders, confirmations, and recall connected to your workflow.

Dental practice diary with pending appointment confirmations and a reduced reminder call list.

The Morning Reminder Chase

Reception starts the day with a list of unconfirmed appointments, manual calls, and messages that never make it back into the diary.

Recall timeline showing upcoming patient follow-up reminders scheduled before due dates.

The Missed Follow-up Window

Recall reminders sit in someone's memory or spreadsheet until the patient is already overdue.

Patient communication log with SMS, WhatsApp, email and call entries for one dental patient.

The Channel Blind Spot

SMS, WhatsApp, email and calls happen in different places, so managers cannot see what was sent, who replied, or what needs a follow-up.

How it works

From template setup to follow-up visibility.

Configure the communication rules, send reminders and recall messages through configured channels, then keep status, replies, and next actions visible to the team.

Team System Patient Manager

🧩

Team

Choose event and template

Pick appointment, birthday, survey, or recall messaging and confirm the template is active.

🔌

Setup

Channel setup checked

SMS, email, or WhatsApp where configured is checked against provider setup and patient communication preferences.

💬

Message

Send reminder or recall message

Routine reminders, confirmations, and recall messages move from the practice workflow to the patient.

✅

Patient

Confirmation link updates status

A Yes or No response can update appointment confirmation status so the diary is easier to read.

📋

Manager

Communication record stays visible

Calls, SMS, WhatsApp, and email records help managers see who contacted whom and when.

🔎

Workflow check

Next action becomes clear

The team sees whether to confirm the diary, follow up manually, or continue a recall workflow.

template active state checked

provider setup verified

patient preference allowed

recall timing ready

confirmation status visible

Follow-up visible· diary protected · communication log updated

Communication features

Reminder, confirmation, recall, and follow-up workflows in one communication layer

Keep routine patient messages connected to appointments, preferences, provider setup, and team visibility so staff can focus on the exceptions.

Reminder workflow

confirmation link

Appointment reminder SMS can include a confirmation link so patient replies stay visible in the appointment workflow.

Today reminders

Active

09:30 check-up confirmed

11:00 implant review pending

14:15 hygiene sent

Status return

Patient taps Yes

The appointment status reflects in the system and patient overview.

Team sees exceptions

Unconfirmed visits stay visible for manual follow-up.

Channels

SMS, Email & WhatsApp

Support multiple communication channels where your provider setup is configured.

Segments

Bulk SMS Segments

Use patient segments to send bulk SMS in batches of up to 1,000 patients at once.

Logs

Kommunikationsprotokolle

Communication records log calls, SMS, WhatsApp, and email so managers see who contacted whom and when.

Setup

Setup Health

Check active templates, provider settings, and patient communication preferences in one place.

Recall and follow-up

Create recall manually or rely on treatment-based automation, then time SMS reminders before the recall date.

Recall timing

Review

Treatment-based recall

Follow-up can be created from care activity instead of memory.

SMS before due date

Reminder timing supports earlier patient re-engagement.

Communication record

Logged

Direct Mail sent

WhatsApp visible

Call note attached

01 Templates

Event-driven messages

Use active templates for reminders, appointment changes, birthdays, satisfaction surveys, and selected payment communication where setup is configured.

Communication automation checklist showing template, active state, provider connection and patient preference checks.

02 Preferences

Patient-level communication controls

Keep SMS, email, WhatsApp, call history, and patient communication preferences visible so routine outreach follows the profile setting.

03 Confirmation

Status visibility for the diary

Connect reminder links and appointment status so the team can see who confirmed, who declined, and who still needs a follow-up before the chair sits empty.

04 Recall

Follow-up before the window closes

Use recall and patient segments to turn completed treatment, due dates, and communication history into the next useful patient contact.

Erste Schritte

Ready to connect your patient communication?

Book a demo to see how Medicasimple helps teams reduce manual reminder chasing and keep the diary moving.

Explore scheduling

Workflow fit check with your team Plan options when timing is right

Operational wins

What you get

Connect reminders, confirmations, recall, and follow-up

Use SMS, email, and WhatsApp where channel setup is configured

Keep communication records visible for manager review

Respect patient communication preferences

Häufig gestellte Fragen

Quick answers about dental communication software, reminders, confirmations, recall, channel setup, and patient communication records.

No. It supports appointment reminders and confirmation links, and it also helps teams manage recall workflows, birthday messages, satisfaction survey messaging, and communication records.

An appointment reminder SMS can include a confirmation link. When the patient selects Yes or No, the confirmation status can reflect back in the system and patient overview.

No. It helps teams reduce manual reminder chasing for routine communication while keeping calls, manual follow-up, and complex patient conversations visible for staff.

Dental Patient Communication Software That Keeps Every Appointment Moving

The practice management platform behind 1,300+ healthcare clinics

Patient communication should not become a manual chase

From template setup to follow-up visibility.

Reminder, confirmation, recall, and follow-up workflows in one communication layer

SMS, Email & WhatsApp

Bulk SMS Segments

Kommunikationsprotokolle

Setup Health

Event-driven messages

Patient-level communication controls

Status visibility for the diary

Follow-up before the window closes

Ready to connect your patient communication?

Häufig gestellte Fragen

Related Features

Terminplanung

Online Booking

Patient Recall

Digitale Formulare

Patient Surveys

Keep every appointment moving