The primary goal of dental clinics is to provide an excellent experience for their patients, covering seamless and efficient processes from appointment scheduling to treatment planning, billing, and post-appointment follow-up. Being a great dentist alone is not sufficient; observing the treatment process by tracking patients before, during, and after appointments is essential. In your dental clinic, you expect the developers of the clinic management program you use to offer customer service applications similar to those you provide to your patients. Let's take a brief look at the history of customer service together.
Since the introduction of the famous Interactive Voice Response system in the 1970s, customer service has evolved with technological support. Call Centers, which emerged in the same era, began offering companies the opportunity to increase customer capacity. As customer capacity increased, efforts were made to maintain the quality of service provided to each customer. The business philosophy of Sam Walton, the founder of Wal-Mart, emphasizing that "every customer is valuable," became widespread in the business world. At Medicasimple, we continue this philosophy in the healthcare sector, emphasizing that every patient is valuable.
As the internet became widespread in the 1990s, technological developments involving email, instant messaging, and chat were introduced into our lives. Software solutions for customer service, such as those from major players like Microsoft, Oracle, and Salesforce, introduced cloud-based solutions to other companies. Chat, virtual assistants, and other customer service applications began offering numerous ways for companies to quickly resolve customer issues. Developed as a product of such technology, Medicasimple provides cloud-based solutions to dentists.
According to a recent survey among executives conducted by Accenture, 90% of leaders believe that customer experience is crucial for the success and strategic priorities of companies. Customer experience requires providing customers with the best digital solution while creating a personalized, holistic experience and building lasting relationships. Additionally, companies need to focus on employees for a team that supports the company and its customers better. To offer good customer service, companies need to invest in the operation of the company and its employees.
These practices are also applicable to dental clinics and, consequently, dentists. Placing customer service, or patient satisfaction, at the center of clinic operations and gaining patient loyalty are crucial for the clinic's growth. So, what does customer service offered by software companies that dental clinics collaborate with mean for dentists?
Medicasimple, a cloud-based dental clinic management program, has developed the best model to serve business partners. Medicasimple ensures that business partners can access their dental clinic data anytime, anywhere there is internet access and keeps the software up to date. With the program being accessible from anywhere and at any time, if there is an issue, you can instantly detect it and request a solution.
Here is where Medicasimple experts come into play! Our experts will have taken action to resolve the issue before you even request a solution because they can view your issues simultaneously. Without causing a disruption in the operation of your clinic, Medicasimple teams will address the situation. By providing quick assistance to our business partners with busy clinics, we prevent negative impacts on the patient experience.
Speaking of speed, our support team answers the phone within 1 minute and resolves your issue definitively within 1 hour. We measure these times because we know how important quick solutions are for our business partners. As a disadvantage for dental clinics that do not use cloud-based dental clinic management programs, our customers know that they can reach us at any time. When they contact us during business hours, we provide them with a solution without interrupting their treatments and patient flow, making them choose Medicasimple as their preferred cloud-based software.
Imagine a dental clinic software company that keeps you waiting for hours with the message "Please stay on the line." Here is the situation experienced by clinics that do not use cloud-based dental clinic management programs. Other clinics experience disruptions in their workflows because they depend on the availability of technical personnel and wait for a solution to be provided outside business hours. You wouldn't want to turn away a patient coming to your clinic due to a problem caused by the system, would you? To ensure you don't face these problems, we provide solutions quickly.
As Medicasimple, we strive to offer the best service to our business partners, making efforts for them to experience a cloud-based software to the fullest and increase their clinic successes. You can reach us via phone and in-app chat, and find answers to all your questions from the knowledge center. We provide you with multiple options to support you and believe that a software can only be as good as the efficiency it provides to its users. Therefore, we continue to develop Medicasimple for dentists.
