Need help with Medicasimple?

Welcome to the Medicasimple Support Centre. Whether you are getting started, migrating, or need technical help - we are here for you.

Medicasimple support
Our services

Healthcare clinics around the globe rely on Medicasimple.

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Live chat

Instant help for pre-sales queries reach us through our live chat for any pre-sale or general inquiries.

Support ticket

In-depth technical assistance submit a ticket for a personalized and detailed solution to your issue.

Knowledge base

Comprehensive guides and documentation find step-by-step instructions and solutions for the most common topics.

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Häufig gestellte Fragen

Quick answers about onboarding, migration, security, and support.

Our team handles the full migration process. We extract your data from your current system, map it into Medicasimple, and validate everything before go-live. Most migrations complete within 1-2 weeks.
Yes. Every plan includes guided onboarding with a dedicated success manager who helps configure your clinic, train your team, and ensure a smooth launch.
Yes. All plans include email and in-app support. Priority phone support is available on higher-tier plans.
Still have questions? Contact us
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Create a support ticket

Have a question, feedback, or feature request? Fill out the form and our support team will get back to you within 2 hours during business hours.

Medicasimple team