Question 1

How do I track my no-show rate?

Accepted Answer

The system calculates it based on appointment status changes. Filter by date range and provider to see patterns across days, weeks, or months.

Question 2

Can I see patient numbers for last year?

Accepted Answer

Yes. Use custom date range filters to pull any historical period. You can compare year-over-year or month-over-month.

Question 3

How do I measure daily completions?

Accepted Answer

Filter your dashboard by the completed status for the current day. The number updates as your team processes patients.

Question 4

Can I export appointment data?

Accepted Answer

Yes. You can pull operational reports filtered by patient segment, date range, or appointment type.

Question 5

Do deleted appointments show in reports?

Accepted Answer

No. Deleted appointments are removed from reports. But the activity log preserves the deletion record with full details.

Question 6

Can I track trends across multiple providers?

Accepted Answer

Yes. Filter by individual provider or view all providers together. Compare no-show rates, completion rates, and utilisation side by side.

Question 7

How do I change a patient status?

Accepted Answer

Click the appointment and select the next status: waiting, in-clinic, or completed. The colour changes instantly on the calendar.

Question 8

What happens if I delete an appointment?

Accepted Answer

Deletions are final. The appointment is removed from the calendar and reports. Use the activity log to find the details if you need to recreate it.

Question 9

Can I add notes to a booking?

Accepted Answer

Yes. Appointment notes are saved to the task management system, not as plain text inside the appointment. This keeps notes searchable and persistent.

Question 10

How does the system calculate appointment times?

Accepted Answer

It uses the specific duration set for each appointment type. A cleaning might be 30 minutes while an implant consult is 60.

Question 11

Why do some appointments show different default times?

Accepted Answer

Treatment-specific durations override the general default. This is set in your calendar settings per appointment type.

Question 12

Can I see all providers on one screen?

Accepted Answer

Yes. The day view shows all providers side by side. You can compare availability and workload at a glance.

Question 13

Can I see who changed an appointment?

Accepted Answer

Yes. The activity log shows the staff member, the action taken, and the exact timestamp for every change.

Question 14

Is historical data safe if I remove an appointment type?

Accepted Answer

Deleting appointment types can affect historical reports. We recommend deactivating unused types instead of deleting them.

Question 15

Does this work with recurring appointments?

Accepted Answer

Yes. Recurring appointments use weekly interval logic. You set the frequency, select the days, and define the total visit count. Each recurring visit appears on the calendar and feeds into your analytics.

Question 16

Can I limit staff access to reports?

Accepted Answer

Yes. Role-based permissions control who sees financial data, operational reports, and patient details.

Question 17

Is this system only for the front desk?

Accepted Answer

No. It connects clinical flow directly to management reporting. Practice managers, clinic owners, and front desk staff each see what they need.

Question 18

Do you use AI for reporting?

Accepted Answer

No. Reports are built from actual front desk inputs: status changes, appointment data, and activity logs. The numbers reflect what happened, not predictions.

Patient Scheduling Software That Shows Where Time Goes

Your schedule is leaking time and you cannot see where

Connect Patient Flow to Hard Data

Sort Your Clinic Operations by Any Dimension

Never Lose Track of Schedule Changes

Link Every Slot to Real Patients

The practice management platform behind 1,300+ healthcare clinics

Ready to silence the phone and fill the chair?

Frequently asked questions

Related Features

Scheduling

Online Booking

Patient Recall

Self Check-In

All Features

Put your clinic in your pocket

Backed by Innovative Clinics and Healthcare Teams Everywhere