Online Booking

Online Booking Without Front-Desk Chaos

Accept bookings directly, all day, every day. Turn on manual approval for any service where you'd rather review before confirming.

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Medicasimple patient record showing dental charting, treatment plans, completion progress and a separate Base Chart.

The practice management platform behind 1,800+ healthcare clinics worldwide

From dental to physio, dietetics to aesthetics. One platform, every specialty. Built for clinics that want less admin and more time with patients.

Book While You Sleep

Capture direct bookings 24/7, even when the clinic is closed.

Less Phone Pressure

Reduce repetitive booking calls so reception can focus on patients in front of them.

Cleaner Diary Control

Decide which slots, services, and clinicians are available online.

Fewer Booking Clashes

Keep schedules cleaner with real-time availability matching, plus optional review for any service where you want the final say.

Problem

Booking should not become daily firefighting

Most clinics still handle callbacks and confirmations across separate steps. That creates delays, confusion, and avoidable diary gaps. Medicasimple turns scattered booking work into one direct, controlled flow.

Clay illustration of a busy reception desk with missed calls and an unconfirmed appointment list

Morning Rush Backlog

Reception starts the day with missed calls and booking messages. The team spends early hours returning calls instead of managing flow calmly.

Clay illustration of a disconnected reminder flow between patient confirmation and diary status

Phone Tag Fatigue

A patient calls, misses your callback, then calls again later. Simple booking actions can turn into long back-and-forth loops.

Clay illustration of an empty dental chair after a missed appointment

Surprise Diary Gaps

Late changes and unclear follow-through leave empty chair time. Teams spot the issue late and have less time to recover the day.

01Control

Rule-Based Booking Control

Set booking logic by clinician, service type, and available windows. Patients book online directly, and your clinic decides which services need manual approval before they're confirmed.

Online booking rules by clinician, service type, and availability window

02Speed

Optional Review Queue That Moves Fast

Bookings from services with manual approval enabled land in one queue for fast review. Reception can approve, adjust, or decline without switching tools.

Dental appointment review queue with approve and reschedule actions

03Clarity

Calendar Clarity for Busy Days

Make faster decisions with cleaner visibility across clinician schedules. This helps teams manage pressure periods without unnecessary confusion.

Medicasimple daily appointment calendar showing colour-coded bookings and the clinician selection menu.

Medicasimple Working Hours settings showing each clinician’s available days from Monday to Sunday.

04Flow

Reminder-Ready Follow-Through

Booking is only step one. Follow-through matters. Structured reminder flow supports attendance and reduces manual chasing.

Medicasimple online booking follow-up contact records filter with contact type dropdown

Get started

Ready to take booking pressure off reception?

Give patients a direct way to book care, with manual approval available wherever your team wants the final say.

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Free workflow consultationNo-pressure setup plan

Operational wins

What you get

Capture direct bookings outside clinic hours

Keep online availability and confirmation rules under control

Enable manual approval per service when you want bookings reviewed before they hit the diary

Connect booking follow-through to reminders and fewer missed visits

FAQ

Booking & Availability

Can patients book appointments online?

Yes. Patients book directly online. You can also turn on manual approval for individual services if you'd rather review bookings before they're confirmed.

Can we control online booking hours separately?

Yes. You can set online availability windows independent from full clinic hours.

Can we limit bookings by clinician availability?

Yes. Bookings can be aligned to clinician-level availability logic.

Can appointment duration follow appointment type?

Yes. Duration can follow appointment-type defaults for cleaner scheduling consistency.

What if we cannot confirm immediately?

For services with manual approval enabled, bookings remain in the review queue until your team assigns a valid time.

Can we reschedule quickly from workflow?

Yes. Staff can adjust timing without rebuilding the appointment process.

FAQ

Workflow & Team

Can reception teams manage this without complexity?

Yes. The workflow is designed for fast front-desk actions.

Can multiple clinicians be managed in one place?

Yes. Teams can coordinate multi-clinician schedules in one operational view.

Can appointment notes stay attached to context?

Yes. Notes remain linked to appointment workflow records.

Can we track what changed and when?

Yes. Workflow history supports accountability and follow-up clarity.

Can recurring visits be handled?

Yes. Recurrence options support repeat scheduling patterns.

Can access be restricted by role?

Yes. Role-based permissions control visibility and actions.

FAQ

Reporting & Reliability

Does status quality affect reports?

Yes. Better status discipline gives better reporting reliability.

Can we monitor cancellation trends more clearly?

Yes. Structured status flow makes trend tracking cleaner.

Can we review attendance patterns?

Yes. Appointment lifecycle data supports attendance analysis.

Can calendar windows be exported?

Yes. Teams can export practical calendar ranges for operations.

Can mobile users review scheduling actions?

Yes. Teams can check and manage appointment actions on mobile.

Is data access controlled securely?

Yes. Access is role-based and aligned with clinic responsibilities.

Try it live

Try online booking like a patient

Open the live booking flow below and see how a patient can book an appointment directly without calling the clinic.

Online booking should do more than collect a form. When it is connected to the clinic calendar, patients can choose real availability and the front desk can work with fewer delays.

Read

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See how online booking fits your clinic before you commit

Book a demo and compare the booking flow, approval rules and reminders with your current setup.

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