Getting Started

How do I get started with Medicasimple?

First, we need to get the data from your existing program. A member of our team will assist you throughout the process. You can start right away after training. The first week after migration, we provide training for advanced use

✓  Planned and organized transition
✓  Support team available through all phases
✓  Post-installation support

How can I switch to Medicasimple?

After deciding to switch to Medicasimple, you can start using the Smart Clinic Management system within an average of 1 week, or even within 2 days if you don't have a data process.

✓  Quick and easy transition
✓  No long waiting times

Can I switch to Medicasimple while my clinic is in operation?

Of course. We mostly carry out in-clinic system transitions while the clinic is actively operating. Our support team will ensure you have a smooth and stress-free transition.

Will my team receive training?

After approximately 2 hours of training, you and your team can start using Medicasimple. Our support team has successfully facilitated the system integration of over 700 clinics.

*Clinics with 15+ employees may require multiple training sessions.

Which patient data can I transfer with Medicasimple?

Almost all data; patient details, appointments, treatment plans, SMS communication history, payments, current accounts, and doctor's fees.

✓  No data loss
✓  One-to one transfer

Who will assist with the Medicasimple setup and training?

Our team will guide you personally throughout the entire process. Additionally, our knowledge base contains over 200 articles and videos for your benefit.

✓  Account manager for all your questions
✓  Articles and videos

Can I try Medicasimple before making a final decision?

Of course. When you contact us via GSM +90 506 721 41 27, email at partner@medicasimple.com, WhatsApp, or the chat panel at the bottom right, we will create a demo account for you to see how Medicasimple works.

Support

Who should I ask my questions about Medicasimple to?

You can always reach our support team via in-app chat, e-mail and phone. We provide active responses 24/7 through the in-app chat panel.

✓ Fast and solution-focused
✓ Free support
✓ Easy software

Who will train my new staff?

Since Medicasimple is easy to use, usually someone from your clinic can easily teach the new staff how to use the system. In addition to helpful articles and videos, our support team will of course contribute to the training of your new staff.

Are there any situations where I can't access the Medicasimple software?

This is highly unlikely. We commit to a high accessibility rate of 99.5%. If Medicasimple access is ever unavailable, it would be for a very short duration and almost unnoticeable. Our infrastructure is built on several servers that automatically expand under extra load and become functional again within 2 seconds if one of the elements becomes inoperative.

What happens if my clinic's internet goes down?

Since Medicasimple operates on a very low bandwidth, you can continue using Medicasimple via mobile internet connection through tethering or hotspot from your phone.

Usage

Does it work on Apple Macbook and iPads?

Yes, Medicasimple works on all devices with an internet connection. Mobile applications are also available in iOS and Android app stores.

Do I need to backup my data?

No, you don't need to take any action or worry about data backup, as Medicasimple automatically backs up your data daily.

Pricing

What is included in the subscription fee?

All features, updates, daily backups, storage space, in-app and phone support, unlimited non-doctor users.The only additional costs are the very low fees for SMS and E-invoice sending. (Medicasimple does not sell SMS or E-invoice credits.)

✓ No hidden costs
✓ Continuously evolving software
✓ Easy software

Do I have to pay for every computer device in my clinic?

No, Medicasimple charges a monthly fee per doctor for whom appointments are made.

Do I have to pay for support?

You can consider Medicasimple as a success partner for your clinic. We share all our knowledge without any extra charge, not only regarding our Smart Clinic Management System, Medicasimple.

Do I have to pay the full subscription fee for part-time doctors?

We apply a part-time fee for doctors who work a maximum of 2 days a week.

If a new assistant joins my team, do I have to make an additional payment?

You can register all your staff in the application for free, except for doctors. You can create an unlimited number of users.

Security

Who owns the patient data?

While the patient data belongs to you and you always have control over it, we store it separately, securely, and encrypted. If you decide to terminate our services, you can retrieve your data from our system. Your existing data will be automatically deleted from our system without any possibility of recovery 2 months after you stop using our Smart Clinic Management System.

Does Medicasimple use my clinic data?

Our team analyzes your data to better understand and improve our software. For example, when a new feature is created in the application, we perform data analyses to determine which parts of the feature are being used efficiently and which parts need improvement.These data are anonymous and not associated with any patients.

How secure is my data with the Smart Clinic Management System?

We serve you with the latest technologies and continuously monitor for potential security vulnerabilities. Accordingly, we take all necessary precautions to keep your data safe.

Getting Started

What is Medicasimple?
Medicasimple is a comprehensive clinic management software designed to simplify your clinic operations, add value to patient experiences, help you achieve success, and manage various aspects of your clinic, such as reminders, stock management, and reporting.
How can I start using Medicasimple?
To start using Medicasimple, visit our website and sign up for a free trial. Our support team will guide you through the onboarding process, ensuring a seamless transition and flawless data transfer.

✓  Quick and easy transition
✓  No extended waiting times
Is Medicasimple suitable for my clinic?
Medicasimple is designed to cater to the needs of various healthcare providers, including dental clinics, general practitioners, and specialists. Our software is customizable and can be tailored to meet the specific requirements of your clinic.
How much does Medicasimple cost?
Medicasimple offers flexible pricing plans to suit the needs of different clinics. For detailed information on our pricing, please visit our Pricing page
What patient data can Medicasimple transfer?
Almost all data such as patient personal information, appointments, treatment plans, SMS communication history, payments, current accounts, and physician allowances.

✓  No data loss
✓  One-to-one transfer
Who will assist with Medicasimple setup and training?
Our team will personally guide you through the whole process. There are also over 100+ articles and videos available in the knowledge base.

✓  Account Manager for all your questions
✓  Articles and Videos
Can I try Medicasimple before opting-in?
Sure. Upon contacting us via +90 506 721 41 27, partner@medicasimple.com, WhatsApp or the Chat function at the bottom right, we will create a demo account for you to see it for yourself.

Support

Who should I ask my questions about Medicasimple?
You can always reach our support team via in-app chat, phone and WhatsApp. We provide 24/7 available feedback from in-app chat.

✓  Fast and solution-oriented
✓  No extra fee for support
✓  Easy-to-use software
Who trains my new employees?
Since Medicasimple is an easy-to-use application, usually someone from the clinic can easily provide training. In addition to helpful articles and videos, our support team will of course contribute to the training of new personnel.
Will there be a situation where the Medicasimple software cannot be accessed?
This is not quite likely. We are committed to 99.5% availability. Situations where you cannot use Medicasimple are very brief and hardly noticeable. Medicasimple infrastructure is built on many servers that automatically grow when it gets extra load and when one is interrupted, the other one steps in after 2 seconds.

Usage

Use Does it work on Apple MacBooks and iPads?
Yes, Medicasimple works on any device with an internet connection. There are also mobile apps available in app stores for iOS and Android.
Do I have to create my own backups?
No, you don't need to take any action and worry about data backup. Medicasimple automatically backs up your data every day.

Pricing

What is included in the subscription fee?
All functions, updates, daily backups, storage, in-app and phone support, unlimited non-doctor users. The only matter that is not included in the package price is the very low cost of sending SMS and E-invoices.

✓  No hidden costs
✓  Continuously developing software
Do I have to pay for every computer and device in my clinic?
No, Medicasimple is charged monthly per practitioner who is assigned an appointment.
Do I have to pay any fees for getting support?
You can think of us as the success partner of your clinic. Not only for Medicasimple, we share all the knowledge we have with you at no extra cost.
Some physicians work part-time in my clinic, so should I also pay the full subscription fee for them?
We apply part-time pricing for physicians who work a maximum of 2 days a week.

Security

Will my patient data be my property?
Yes, you are always in control of the data. We store your patient data separate, secure and encrypted. If you leave us one day, you can get all your data. Your data will be automatically deleted from our system after being retained for 2 months as of your opt out.
Does Medicasimple use my clinic data?
Our team analyses your data to better understand and improve our software. For example, when we release a new feature, we analyze which parts of the feature are utilized and which parts fall short. This data is anonymous and is not associated with any patient.
How safe is my data?
The technologies we work with are cutting-edge and security vulnerabilities are constantly checked. We take all possible measures to keep your data in the most secure way.
You can meet Medicasimple today!
Request a demo to learn how Medicasimple can benefit your clinic.