Question 1

How do I enable recurring appointments?

Accepted Answer

Go to Settings >Calendar Settings and activate Recurring Appointment. Once on, every new booking shows a Repeat Appointment checkbox at the bottom right.

Question 2

Can I set different intervals like every 2 weeks?

Accepted Answer

Yes. When you tick Repeat, you choose the interval in weeks and which day or days the patient returns. Every 1, 2, 3, or 4 weeks all work.

Question 3

Can I book multiple days per week in one go?

Accepted Answer

Yes. Select Monday and Wednesday, set the total visit count, and the system creates all appointments across both days in one step.

Question 4

What happens if a recurring slot has a clash?

Accepted Answer

The system checks availability before confirming each slot. If a conflict exists, you see it before saving the series.

Question 5

Can I change the total number of visits after creation?

Accepted Answer

You can add or remove individual appointments from the series without breaking the rest of the chain.

Question 6

Does the recurring pattern show on the weekly and monthly views?

Accepted Answer

Yes. All generated appointments appear on the calendar immediately and are visible in both weekly and monthly views.

Question 7

Do notes carry over to each recurring visit?

Accepted Answer

Appointment context stays attached to each visit in the series. If you added a note to the first session, later sessions reference the same patient record and context.

Question 8

What happens if I need to reschedule one visit in the middle?

Accepted Answer

You can move individual appointments without affecting the rest of the series. The moved visit keeps its notes and patient context.

Question 9

Is the interval truly weekly, not monthly?

Accepted Answer

Yes. The system uses week-based intervals, not calendar months. Every 4 weeks always means 28 days, regardless of whether the month has 30 or 31 days.

Question 10

Can I verify the full series before confirming?

Accepted Answer

The system shows all generated dates before you save. You can review and adjust before anything is created on the calendar.

Question 11

Can hygienists and specialists use this too?

Accepted Answer

Any provider with a calendar can have recurring appointments. The feature is not limited to a specific role.

Question 12

Does this work with the mobile app?

Accepted Answer

Recurring appointments created on web are visible on mobile. The mobile app shows the full series on the calendar.

Question 13

Does recurring appointment data appear in reports?

Accepted Answer

Yes. Each visit in a recurring series is treated as a standard appointment. It shows in utilisation, attendance, and revenue reports like any other booking.

Question 14

Can I see which appointments belong to the same series?

Accepted Answer

Yes. The calendar groups recurring visits so you can identify the full series from any single appointment in the chain.

Question 15

What happens if a clinician leaves and I need to reassign the series?

Accepted Answer

You can update individual appointments in the series to a different provider without breaking the remaining bookings.

Question 16

Is there an audit trail for changes to recurring bookings?

Accepted Answer

Yes. Moving, cancelling, or editing any visit in the series is logged. You can see who changed what and when.

Question 17

Can I export a list of upcoming recurring visits?

Accepted Answer

Yes. The calendar export includes recurring appointments. You can pull a day or week view for team huddles or printed backup.

Question 18

Does the recurring feature work across multi-location setups?

Accepted Answer

Each location has its own calendar and settings. You enable recurring appointments per location from that clinic’s calendar settings.

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