For a standard migration, data conversion typically takes 2–5 days. The exact scope depends on what your current system can export; common data includes patient details, appointments, treatments, payments and notes. We then load a test account for your clinic to verify and approve. Training and the final go-live are scheduled separately around your clinic, so the full onboarding timeline may be longer than the conversion itself.

Yes. Onboarding and training are planned around your clinic. The exact setup path depends on your team size, workflows and migration needs.

Yes. You can send a request by email or through the in-app support channel at any time. AI support is available 24/7. Human support is staffed every day from 07:00 to 19:00 London time and usually replies within a few minutes during those hours. This is a typical response time, not a contractual SLA.