Online payments

Keep patient payment collection connected to the clinic workflow

Calling patients to ask for money is awkward and inefficient. Use configured online payment requests, review available deposit options, and track installments according to your clinic's market, provider, and payment setup.
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Explore finance management
Medicasimple feature overview interface

The practice management platform behind 1,300+ healthcare clinics

From dental to physio, dietetics to aesthetics. One platform, every specialty. Built for clinics that want less admin and more time with patients.

Dentfix
Dentway
Maxident
Attelia London
Dent Troya
Swissmed
Dentapoint
Naturel Dis
Antlara
Swedish Clinic
Hollywood Dental
Smile Izmir
Centerdent
Dubai Cosmetic Surgery
Dentakay
DentSpa
Dentaglobal
Cosmedica Aesthetics
Aliadent
Skala Dental
EOT
Lerra
Dentagross
Holident
Alpi Dis
Denthill
DentLeon
Denthospital
Yalident
Cullinan
Dentince
Seren
Send secure payment links
Where your clinic's payment setup supports it, send a secure payment request through an available channel or QR flow so the patient can pay from their phone.
Build booking commitment
Where deposit collection is available for your market and provider, discuss the right booking policy for your clinic. A clear policy can help build appointment commitment.
Track installments easily
Split large treatments into monthly plans. The system tracks due dates and helps you follow paid status without messy spreadsheets.
Review payment context
Keep payment and patient finance context close together so your team can verify the recorded payment and current balance after each transaction.
Problem

Chasing money shouldn't be your reception's full-time job

Every hour your front desk spends calling patients for unpaid balances or missing deposits is an hour they aren't helping the patients in your clinic.
Reception team sending an online payment request from a patient balance screen.
Patients leave without paying
When patients walk out needing to 'call back to pay', your front desk is left chasing them. The longer it takes to ask for the money, the harder it is to collect.
Deposit-ready appointment workflow connected to online payment setup.
No-shows waste valuable time
When a patient books an hour block and simply doesn't show up, that high-value chair time is left unused. Without a deposit setup, there is little commitment to the appointment.
Installment payment plan timeline showing due dates and paid status.
Installment chaos
Selling a high-value treatment on an installment plan helps case acceptance, but tracking those monthly payments in an external sheet turns into an administrative nightmare.
How it works

Request, collect, and track with context.

Online payments for dental practices should not create another admin island. Medicasimple keeps the request, payment context, balance, and follow-up closer together.

Clinic teamPayment workflowPatient stepFinance review
🧾
Context
Choose the payment context
Start from the patient, appointment, balance, or plan context the team needs to manage before sending a request.
💳
Request
Send the online payment request
Use online payment workflows such as payment request, text to pay, or QR to pay where the clinic setup supports them.
📲
Patient pay
Patient completes the payment step
The payment moment stays framed as a clinic workflow request through configured payment infrastructure.
👁️
Balance
Review the balance in context
Bring payment context back to patient finance surfaces so reception and managers can review what changed and verify the current balance.
📊
Follow-up review
Deposits and installments stay visible
The team can follow deposit-ready booking, planned installments, paid status, and careful settlement or refund context without losing track of the patient's financial record.
online payment setup checked before request language is used
patient balance context remains attached to the payment record
deposit-ready booking stays dependent on configured online payment setup
installment dates and paid status remain visible for follow-up
settlement, POS, valör, and refund wording stays cautious
Payment context ready · balance visible · deposits tracked · installments followed
01Setup

Check your online payment setup

Online payment availability depends on your market, provider and clinic setup. In supported setups, review the connected provider and its balance information in Online Payment Settings.

English Online Payment Settings showing the connected provider and available and pending balances
02Payment request

Choose Online Payment in the patient record

When online payments are enabled for your clinic, choose Online Payment from Add Payment to start the request. Check the doctor, amount and description before proceeding.

Add Payment menu with Online Payment selected as an available payment type
03Status tracking

Check the status of each request

Review online payment entries in the patient Payments tab. The example shows pending requests; check the payment result before recording collection or changing an appointment status.

Patient Payments timeline showing two online payment requests marked Pending
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Ready to streamline your payment collection?

See how configured payment requests, available deposit options, and installment tracking can support a clearer clinic finance workflow.

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Explore finance management
Secure payment linksCommitment building
Operational wins
What you get

Use the secure payment request channels supported by your setup

Discuss available deposit workflows for your market and provider

Track payment plan installments without spreadsheets

Review patient balance context after each payment

FAQ

Payment setup

Do patients need an app to pay?

Where payment links are supported, patients can use the secure checkout link delivered through the channel available in your clinic's payment setup.

Can I take deposits through the online booking page?

Online booking deposits depend on your market, payment provider, and clinic setup. Confirm availability during setup, and manage payment collection separately from the appointment confirmation status.

FAQ

Deposits & plans

Does the system update the patient's balance?

Where your provider and Medicasimple setup support payment synchronization, the resulting payment context can appear in the patient's finance record. Your team should review the recorded payment and current balance after processing.

Is the payment process secure?

Yes. Medicasimple works with your configured third-party payment infrastructure. You never store credit card numbers directly in the practice management software.

FAQ

Finance visibility

Are refunds supported?

Refund workflows are available, subject to your payment provider's valör and blocking-window policies.

Related Features

Keep exploring the connected workflow

Finance

Finance Management

Connect payments, balances, invoices, receipts, and reporting with the patient journey.

View feature
Booking

Online Booking

Let patients request appointments online while your clinic keeps control over availability and rules.

View feature
Hub

Scheduling

Run booking, reminders, calendar logic, and appointment tracking as one connected workflow.

View feature
Finance

Treatment Cost Management

Track lab costs, material usage, and treatment-level margin before leakage becomes normal.

View feature
Automation

Appointment Reminders

Automate SMS and WhatsApp reminder flows so front-desk teams spend less time chasing confirmations.

View feature
If this is what you’re working on

Here are a few useful next steps

See the guide, recent changes, and practical thinking that can help you move this workflow forward.

Guide

Adding a Payment Note to a Treatment Plan

Add a note to a treatment plan proforma and choose whether the patient can see it when the document is printed.

Take a look
Product update

August 2026 Product Updates

August brings AI-assisted treatment translations, expanded data imports, patient profile photos, and practical improvements for everyday clinic work.

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Article

What is a patient tracking programme? How it evolved into a clinic management system

Patient tracking software has moved beyond storing records. Modern cloud-based systems now connect appointments, treatments, finance and daily clinic workflows in one place.

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Guide

Adding, Editing, and Reporting Clinic-Wide Expenses

How to record clinic-wide expenses such as office, laboratory, service, and cleaning costs, then edit and report them.

Take a look
Guide

Payroll Simplification

Track doctor earnings, paid amounts, and remaining balances to make clinic payroll and commission follow-up easier.

Take a look
Guide

Expense Module

Record, categorize, and track clinic expenses so outgoing payments stay connected to day-to-day financial reporting.

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Guide

Accounting Module

Manage clinic financial records by connecting payments, treatments, invoices, and account activity in one structured workflow.

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Guide

Payment Plans and Installments

Set up payment plans and installments so patients can pay treatment costs across multiple visits or agreed schedules.

Take a look
Guide

Multiple Currency

Accept and record payments in multiple currencies so clinics can support international patients and cross-border operations.

Take a look
Guide

Online Payment

Collect patient payments securely through online channels without relying only on manual cash or in-clinic POS payments.

Take a look
Guide

In-person payment

Record payments made at the clinic, including cash or POS transactions, so patient balances stay accurate.

Take a look
Guide

Adding an Expense to a Treatment

How to add laboratory or material expenses to a specific treatment, either from the treatment list or from a patient's treatment plan.

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Guide

Current Accounts

By tracking current accounts, you can monitor your debts and credits in detail and prepare necessary reports for your clinic based on this information.

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Guide

Add Refund

It may sometimes be necessary to enter a refund to reconcile payment amounts. Refunds can be processed if a patient decides to cancel their treatment or if an excess…

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Guide

Deleting a Payment

Errors in payment entries or situations where the patient withdraws during the payment process can sometimes occur.

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Guide

Payment Addition

To record payments from your patients and view their balances, you need to access the patient profile.

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Guide

Payment Update

In some cases, it may be necessary to modify the information entered regarding a payment.

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Guide

Institution Addition

When adding a payment, there is a field where you can select an institution. We recommend creating institutions to keep your accounts organized and to reconcile with your…

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Guide

Printing Payment History

The ability to view a patient's payment history is a feature that can be useful for improving patient relationships and assisting them when needed.

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Guide

Updating the Balance

When you start using Medicasimple, the balances of your old patients from the transferred data are visible in our application.

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Product update

July 2026 Product Updates

July brings a live patient-flow calendar, fully customizable PDF invoices, and powerful improvements for day-to-day clinic operations.

Take a look
Product update

June 2026 Product Updates

June brings faster patient recognition, more flexible consent and treatment workflows, and clearer operational reporting across web and mobile.

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Product update

May 2026 Product Updates

A detailed look at the May improvements across forms, patient registration, reports, treatment plans, mobile workflows, and everyday clinic operations.

Take a look
Product update

April 2026 Product Updates

A detailed look at the most important product improvements and performance updates we released in April.

Take a look
Product update

March 2026 Product Updates

March updates focused on stronger appointment flows, clearer finance workflows, treatment planning controls, inventory reporting, and the renewed Medicasimple Mobile 2.0 experience.

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Product update

February'26

View the product updates and changes for February 2026.

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Product update

January'26

View the product updates and changes for January 2026.

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Product update

November'25

View the product updates and changes for November 2025.

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Product update

September'25

View the product updates and changes for September 2025.

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Get started

Stop letting your front desk double as debt collectors

Book a demo to review the payment request, deposit, and installment workflows available for your clinic's market, provider, and setup.

Get Started
Explore finance management