Mobile Caller ID

Know which patient is calling before you answer.

Incoming calls can show the name saved in Medicasimple, so your clinic team can greet patients with context instead of searching a number mid-call. Enable it on your clinic phone, then sync patient names when you are ready.

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Medicasimple Caller ID on iPhone and Android.

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From dental to physio, dietetics to aesthetics. One platform, every specialty. Built for clinics that want less admin and more time with patients.

Answer with context

See the synced patient name on an incoming call, so your team can prepare before the conversation starts.

Keep personal contacts separate

Caller ID uses Medicasimple’s own caller identity cache. It does not change the personal contacts on the phone.

Works across clinic phones

Enable Medicasimple in iPhone call identification settings or select it as the Caller ID app on Android.

Sync when you need it

Use Sync now in the mobile app to refresh the patient names available to Caller ID.

Problem

Every unidentified call makes the front desk work harder

A clinic phone rings all day. When a number arrives without a name, the team has to pause, search for the patient and recover the context while the caller waits.

Clay illustration of an unidentified call beside a patient file.

A number without context

Unknown incoming numbers force the team to search before they can understand who needs help.

Clay illustration of a clinic phone call delayed by searching patient records.

A delayed first response

Finding the patient record after answering makes a simple call take longer for both sides.

Clay illustration of a clinic phone matched to a patient context card.

A clinic phone with the right context

Once Caller ID is enabled and names are synced, incoming calls can appear with the patient name.

01Step 1

Open Caller ID in the app

From Settings, open Communication Settings and choose Caller ID.

02Step 2

Enable Medicasimple on the phone

Turn on Medicasimple in iPhone Call Blocking & Identification, or choose it as the Caller ID & spam app on Android.

03Step 3

Sync patient names

Return to Medicasimple and tap Sync now. Incoming calls from synced patients can then appear with the patient name.

Get started

Make every clinic call easier to handle

Give your team the patient context they need before they pick up.

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Operational wins

What you get

Recognise synced patients before answering

Keep personal contacts unchanged

Enable from your clinic phone settings

FAQ

Getting started

What does Medicasimple Caller ID show?

When a saved patient calls and Caller ID is enabled with synced names, the clinic phone can show the patient name instead of only the phone number.

Does Caller ID change my personal contacts?

No. Caller ID manages Medicasimple’s own caller identity cache and does not change the personal contacts on the phone.

FAQ

How it works

Which phones support Caller ID?

Caller ID can be enabled on iPhone through Call Blocking & Identification and on Android by choosing Medicasimple as the Caller ID & spam app. Android wording can vary by model.

How do I update the patient names?

Open Caller ID in the Medicasimple mobile app and tap Sync now after enabling it in the phone settings.

Related features

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Feature

Mobile Application

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Operations

Patient Management

Keep patient profiles, intake, documents, appointments, balances, and follow-up context connected in one workflow.

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Feature

Communication

Explore this connected Medicasimple workflow.

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Get started

Bring patient context to every incoming call

See how Medicasimple helps your clinic team respond with more context, wherever the work happens.

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