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MobileAdmin settings3 min read

How to enable Caller ID in the mobile app

Enable Medicasimple Caller ID on a clinic phone, set Medicasimple as the default caller ID app, and sync patient names to the device.

Updated

Caller ID shows the patient name on the clinic phone when a saved patient calls.

1. Open Caller ID in Medicasimple

In the Medicasimple mobile app, go to Settings → Communication Settings → Caller ID.

Medicasimple Settings on iPhone.Medicasimple Settings on Android.
Start from Settings.
Communication Settings on iPhone.Communication Settings on Android.
Open Caller ID from Communication Settings.

2. Turn it on in phone settings

iPhone: Open iPhone Settings → Phone → Call Blocking & Identification, then turn on Medicasimple.

Android: Open Android Settings → Apps → Default apps → Caller ID & spam app, then choose Medicasimple. The wording can vary by Android model.

Caller ID before activation on iPhone.Caller ID before activation on Android.
Enable Medicasimple from the phone settings.

3. Sync patient names

Return to Medicasimple and tap Sync now.

Caller ID synced on iPhone.Caller ID synced on Android.
Sync patient names after turning Caller ID on.

After this, incoming calls from synced patients can appear with the patient name on the clinic phone.