Question 1

How long does setup take?

Accepted Answer

Minutes. Patient recall is already built into the system. No extra installation needed.

Question 2

How do I create a recall manually?

Accepted Answer

Three ways: from the Quick Actions menu (top-right), from the patient profile under Contact tab, or let the system create them automatically based on treatment completion.

Question 3

Can we customise the message text?

Accepted Answer

Yes. Create custom templates for different treatment types, languages, and recall intervals.

Question 4

How many patients can we recall at once?

Accepted Answer

Up to 1,000 patients per batch via SMS. For larger lists, paginate to the next page and repeat.

Question 5

Can we use our own WhatsApp number?

Accepted Answer

Yes. Link your official clinic WhatsApp number for branded communication.

Question 6

Where do I see all my recalls?

Accepted Answer

Tasks tab, Recall section. You see the task name, assigned staff, due date, repeat frequency, patient info, and status.

Question 7

Will patients get spammed?

Accepted Answer

No. You control the exact frequency. Set recall intervals per treatment type so patients only hear from you when it matters.

Question 8

Can patients book directly from the recall message?

Accepted Answer

Yes. Include your online booking link in the recall message. Patients tap the link, pick a slot, and the appointment appears on your calendar.

Question 9

Can patients reply directly?

Accepted Answer

Yes. Replies land in your communication log with the patient's name, timestamp, and full message.

Question 10

What if a patient opts out?

Accepted Answer

The system respects their communication preferences. Opted-out patients are excluded from future recall batches.

Question 11

Do patients need to download an app?

Accepted Answer

No. They receive standard SMS or WhatsApp texts. Nothing to install.

Question 12

Are reminders available in multiple languages?

Accepted Answer

Yes. Send fully localised message templates based on the patient's language preference.

Question 13

Is the recall system GDPR compliant?

Accepted Answer

Yes. All data processing follows GDPR requirements. Patient consent is tracked per communication channel.

Question 14

Can I see automated satisfaction surveys?

Accepted Answer

Yes. When an appointment is marked as completed, the system can automatically send a feedback survey. View responses in the patient profile or export them to Excel.

Question 15

Can I audit recall activity?

Accepted Answer

Yes. Every recall action, message sent, and patient response is logged with timestamps and staff attribution.

Question 16

Who can see the communication logs?

Accepted Answer

Only staff with the right role-based permissions. You control access per team member.

Question 17

How do I measure recall performance?

Accepted Answer

Track recalls generated, appointments booked, and completions. Identify gaps in follow-ups and optimise your patient engagement.

Question 18

Can I set different recall intervals per treatment?

Accepted Answer

Yes. Go to Settings, Treatment Settings, select the treatment, and define the recall interval in days. The system handles the rest.

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