Online Appointment Confirmation

Know which appointments are confirmed before the day begins

Reduce manual confirmation calls by sending patients a configured SMS link before their appointment. Their Yes or No response updates the appointment status in Medicasimple so your team can focus on the exceptions.

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Medicasimple patient record showing dental charting, treatment plans, completion progress and a separate Base Chart.

The practice management platform behind 1,800+ healthcare clinics worldwide

From dental to physio, dietetics to aesthetics. One platform, every specialty. Built for clinics that want less admin and more time with patients.

End the Call Marathon

Stop asking your assistants to spend their mornings calling every patient. Let configured SMS reminders handle routine confirmation requests.

Real-Time Calendar Sync

The exact second a patient taps 'Confirm' on their phone, the appointment status on your front desk screen updates automatically.

Fill Gaps Instantly

If a patient declines the appointment, you are notified immediately, giving you crucial time to offer that slot to someone on your waiting list.

No Patient App Required

Patients can open the confirmation link in their phone browser and respond without downloading a separate app.

Problem

Every 'Pending' appointment is a financial risk for your clinic

Every clinic morning begins the same way: the calendar looks full, but you have no guarantee who will actually show up. The front desk starts dialing numbers, leaving voicemails, and hoping for the best while empty chairs drain your daily revenue.

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The Morning Call Marathon

Starting the day with an unconfirmed list forces your front desk to spend hours making calls instead of taking care of the patients in the waiting room.

Empty dental chair caused by a forgotten or missed appointment.

Silent Cancellations (No-Shows)

Patients who change their minds often feel too awkward to call and cancel. They become 'ghosts' on your calendar, and you only find out when the chair stays empty.

Unfilled appointment slot showing lost clinic revenue.

Lost Revenue Opportunities

When you only discover a cancellation 10 minutes before the appointment, it is too late to call a patient from your waiting list. That slot, and its revenue, is permanently lost.

01Automation

Timed SMS Confirmation Links

Using configured reminder automation, send the patient a confirmation link at the selected time before their appointment.

02Action

One-Tap Yes/No Confirmation

Without downloading any app, the patient simply clicks the link in their message to mark their appointment as 'Confirmed' or 'Cancelled'.

03Log

Complete Communication Audit

Every confirmation message sent, and every patient reply (or lack thereof), is permanently logged with a timestamp in the 'Communication Records' tab.

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Ready to kill the 4 PM confirmation calls?

Stop asking your receptionists to spend hours dialling numbers. Let patients confirm their appointments through a configured SMS link.

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Free workflow consultationNo-pressure setup plan

Operational wins

What you get

Patients confirm through an SMS link before the appointment

Appointment slots turn green in the diary instantly

Get instant alerts for cancellations to refill the chair

FAQ

General

Can we customize the text of the confirmation message?

Yes. You can customise the SMS confirmation template in your automation settings to match your clinic's tone of voice.

Does this record the patient's arrival at the clinic?

No. This is a pre-appointment confirmation workflow: the patient chooses Yes or No from the SMS link, and that response updates the appointment status. Recording arrival at the clinic is a separate action.

FAQ

Workflow

Do patients need to download an app to confirm?

No. Patients receive a configured SMS with a confirmation link and can respond from their phone browser.

Do I need to manually update the calendar when a patient confirms?

No. The system operates in real-time. The exact second a patient taps 'I confirm' on their phone, the appointment status on your front desk screen updates automatically.

FAQ

Technical

What happens if a patient ignores the message or doesn't click the link?

The appointment status remains 'Pending' in your calendar. Your front desk only needs to call this small fraction of unconfirmed patients, saving hours of unnecessary phone calls.

Related features

Keep exploring the connected workflow

Hub

Scheduling

Run booking, reminders, calendar logic, and appointment tracking as one connected workflow.

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Booking

Online Booking

Let patients book appointments online directly while your clinic keeps control over availability and rules.

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Growth

Patient Recall

Bring overdue patients back with structured recall workflows connected to daily scheduling.

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Reporting

Appointment Analytics

Track no-shows, completions, status changes, and schedule performance from real clinic activity.

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Scheduling

Calendar Management

Coordinate clinicians, chairs, appointment types, and diary changes from one operational calendar.

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Get started

Start your day with a full, confirmed diary

Book a demo to see how online appointment confirmations can help reduce no-shows and routine calls for your front desk.

Explore scheduling