Automated Patient Surveys & Reviews

Automate the ask

The survey triggers the moment the appointment is marked complete. No manual sending needed.

Catch bad reviews early

Unhappy patients vent privately in the survey, giving you a chance to fix the issue before they go to Google.

Boost your reputation

Automatically show your Google review link to patients who give you top satisfaction scores.

Track team performance

Review survey responses inside the clinic workflow to see which clinicians and treatments get the best feedback.

Problem

Your online reputation shouldn't depend on memory

A great appointment can end in silence if nobody asks for a review. A difficult appointment can turn into a 1-star disaster if you don't catch it in time.

Clinic desk scene showing a missed patient feedback request after a completed appointment.

You forget to ask for reviews

When the clinic is busy, the front desk forgets to ask happy patients for a Google review. You deliver great dentistry, but your online reputation doesn't show it.

Operations manager spotting patient feedback before it turns into a public review issue.

Negative feedback goes straight to Google

Unhappy patients don't always complain at the desk—they wait until they get home to leave a 1-star review. You have no chance to fix the issue before it becomes public.

Patient satisfaction response connected to a configured review follow-up link.

Chasing feedback manually is exhausting

Sending manual WhatsApp messages to ask 'how was your visit' takes too much time. Your team can't consistently track who replied or who actually left a review.

How it works

From completed appointment to clear follow-up.

Patient surveys work best when they follow the real clinic moment. Medicasimple connects the completed appointment, satisfaction request, response review, and next action.

Clinic teamSurvey flowPatientReview route

🧰

Setup

Configure the satisfaction flow

Set the message template, active state, event trigger, and channel health before any patient receives the survey.

✅

Visit status

Appointment is completed

The follow-up starts from the real clinic moment: the appointment is marked completed in the system.

📨

Patient

Survey is sent

When the flow is active and the communication channel is ready, the patient can receive the satisfaction survey.

👀

Team review

Response is reviewed

The team can see whether the form was completed and review the response from the clinic workflow.

⭐

Next action

Happy patient route is ready

If the clinic review link is configured, a satisfied patient can be guided toward that Google review page.

⭐

Follow-up ready

Review follow-up queued

The team sees the response, then the configured review link can guide a satisfied patient toward the right public page.

satisfaction automation active

completed appointment detected

survey response available for team review

configured Google review link ready

Feedback loop ready · response visible · team can decide next action · review link configured

01Automation

Survey patients the moment they leave

Trigger an automated SMS or WhatsApp survey as soon as the appointment is marked complete. No manual sending, no forgotten follow-ups.

02Visibility

Catch bad experiences instantly

See patient responses directly in the clinic dashboard. If someone had a bad experience, you'll know immediately—giving you a chance to call them before they post online.

03Google Reviews

Turn happy smiles into 5-star ratings

When a patient gives you a top rating in the survey, Medicasimple automatically shows them a direct link to your Google Review page. Stop hoping for reviews and start collecting them.

Get started

Ready to automate your patient reviews?

Stop hoping patients leave reviews. Build a reliable system to collect private feedback and public praise.

Explore Scheduling

Catch unhappy patientsBoost Google ratings

Operational wins

What you get

Trigger automated SMS/WhatsApp surveys after appointments

See private feedback directly in your clinic dashboard

Route highly satisfied patients straight to your Google page

Connect feedback to specific doctors and treatments

FAQ

Surveys

Quick answers about satisfaction surveys, response review, setup, and review-link follow-up.

Do I have to send the surveys manually?

No. Once the automation is set up, Medicasimple sends the survey automatically via SMS or WhatsApp right after the patient's appointment is completed.

Can this help increase my Google reviews?

Yes. The smartest way to get reviews is to ask patients when they are happiest. When a patient gives you a high satisfaction score, the system instantly prompts them with a direct link to your Google Review page.

FAQ

Setup

What happens if a patient leaves a bad score?

If a patient reports a poor experience, they do not get pushed to Google. Instead, their feedback lands in your dashboard immediately, so your team can call them and resolve the issue privately.

Do patients actually fill these out?

Yes. Because it's sent to their phone via WhatsApp or SMS right after they leave your clinic, the response rate is much higher than traditional email surveys.

FAQ

Reviews

Can I see which doctor gets the best feedback?

Because survey responses are connected to the appointment, you can trace feedback back to the specific treatment, doctor, and date.

Turn happy patients into 5-star Google reviews

The practice management platform behind 1,300+ healthcare clinics

Your online reputation shouldn't depend on memory

From completed appointment to clear follow-up.

Survey patients the moment they leave

Catch bad experiences instantly

Turn happy smiles into 5-star ratings

Ready to automate your patient reviews?

Surveys

Setup

Reviews

Related features

Scheduling

Online Booking

Communication

Patient Documents

Patient feedback should lead somewhere