Self check-in & confirmations

Stop calling patients to ask if they're coming

Let patients confirm their appointments from their own phones via WhatsApp or SMS. No expensive waiting room kiosks, no morning call marathons. Just a diary that turns green automatically.
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Medicasimple feature overview interface
A green diary every morning
Start your day knowing exactly who is coming. Confirmed appointments turn green instantly.
Zero hardware costs
You don't need to buy a £1,000 iPad kiosk. Patients use the phone already in their pocket.
Kill the 4 PM call list
Stop wasting reception time. The software asks the patient to confirm so your staff doesn't have to.
Catch cancellations early
If a patient taps 'No', you get an instant alert so you can offer that slot to your waiting list.
Problem

Your morning schedule is a guessing game

Every clinic morning begins the same way. The diary looks full, but nobody actually knows who will show up. Your reception starts dialing numbers, leaving voicemails, and hoping for the best while empty chairs drain your daily revenue.
Clay illustration of a busy reception desk with missed calls and an unconfirmed appointment list
The morning call marathon
You start the day with 20 unconfirmed appointments. Reception spends an hour leaving voicemails instead of greeting the patients in the waiting room.
Clay illustration of a disconnected reminder flow between patient confirmation and diary status
The silent cancellation
Patients change their minds but feel too awkward to call the clinic to cancel. You only find out when they don't show up.
Clay illustration of an empty dental chair after a missed appointment
The wasted standby list
When you only find out about a cancellation 10 minutes before the appointment, it's too late to call someone from the waiting list. That revenue is gone.
01No Kiosk Needed

The patient's phone is the kiosk

Don't spend thousands on a waiting room iPad that breaks or gets dirty. Medicasimple sends a secure link via WhatsApp or SMS, letting the patient confirm from their own device before they even arrive.

02Live Diary

Watch the schedule turn green

When the patient taps 'Yes, I'll be there', their slot in the calendar turns green instantly. Both the front desk and the doctors know exactly who is showing up.

03Instant Alerts

Catch cancellations immediately

If a patient taps 'No', you get an instant notification. The slot opens up immediately, giving your reception team maximum time to offer it to the next person on the waiting list.

The practice management platform behind 1,300+ healthcare clinics

From dental to physio, dietetics to aesthetics. One platform, every specialty. Built for clinics that want less admin and more time with patients.
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Get started

Ready to kill the 4 PM confirmation calls?

Stop asking your receptionists to spend hours dialing numbers. Let patients confirm their own appointments with a single tap on WhatsApp.

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Zero hardwareLive diary updates
Operational wins
What you get

Patients confirm via WhatsApp or SMS before arriving

Appointment slots turn green in the diary instantly

Get instant alerts for cancellations to refill the chair

Save thousands by avoiding waiting room iPads

FAQ

General

Do I need to buy an iPad or kiosk for the waiting room?

No. Medicasimple is 100% software-based. Patients use their own smartphones to confirm before they even arrive at the clinic.

How does it actually work?

The patient receives an automated WhatsApp or SMS asking to confirm. They tap 'Yes', and their appointment turns green in your calendar instantly.

FAQ

Workflow

What happens if they tap 'No'?

The appointment is flagged as cancelled immediately, and the front desk gets an alert. This gives you maximum time to offer the slot to someone on your waiting list.

Do patients have to download an app?

No. They just click a secure link in the message. It takes them two seconds to confirm.

FAQ

Technical

Does the doctor see the confirmations?

Yes. The dentist's screen and the front desk screen update in real-time. The doctor always knows who is confirmed and who has arrived.

Is this part of the Appointment Reminders feature?

Yes. The self-check-in / confirmation link is automatically included in the reminder messages you set up in your automation rules.

Related Features

Related Features

Hub

Scheduling

Run booking, reminders, calendar logic, and appointment tracking as one connected workflow.

View feature
Booking

Online Booking

Let patients request appointments online while your clinic keeps control over availability and rules.

View feature
Growth

Patient Recall

Bring overdue patients back with structured recall workflows connected to daily scheduling.

View feature
Scheduling

Calendar Management

Coordinate clinicians, chairs, appointment types, and diary changes from one operational calendar.

View feature
Library

All Features

Explore the full Medicasimple feature library and find the workflow that fits your clinic.

View all
Get started

Start your day with a full, confirmed diary

Book a demo to see how automated confirmations and self-check-in eliminate no-shows and free up your front desk.

Start Now