Dental Scheduling and Online Booking

Appointments shouldn’t create daily firefighting

Most clinics still handle booking, reminders, and status updates in separate steps. The result is the same every week: empty slots, manual chasing, late updates, and unreliable reporting. Medicasimple connects the full appointment lifecycle so your team can manage demand with clarity instead of patchwork.

How it works

From booking to happy patient, automatically.

Follow a real appointment end-to-end. Most steps are simple routing — one moment of actual AI thinking picks the right doctor.

PatientSystemAIStaff

📝

Patient

Book online

Pick a time, describe the issue.

💳

Patient

Pay securely

Card charged. Slot reserved.

✅

System

Payment confirmed

Intake sent for review.

🧠

AI · Reasoning

Picks the right doctor

Matches specialty, rating, availability, language.

reading intake · chest tightness, age 34

specialty → cardiology (0.92)

7 doctors fit your window

ranking by rating · language · load

pick → Dr. A. Yılmaz

Dr. A. Yılmaz · Cardiology · Tue 14:30

📧

System

Confirmation sent

Email + SMS with the details.

🔔

System

Reminder the day before

A short nudge with a confirm link.

👆

Patient

Taps "I'll be there"

One tap confirms.

✓ CONFIRMED

📅

System

Appointment locked

Room assigned, doctor notified.

⚠ NO REPLY

📞

Staff

Staff calls the patient

Human picks up and resolves.

⭐

Patient

After-visit survey

How did it go? 1–5 stars.

★ 4–5

🌟

System

Share on Google / Trustpilot

One-click public review.

★ 1–3

💬

Staff

Private feedback loop

Staff reaches out within 24h.

Features

Smarter appointment flow, fewer no-shows for busy clinics

From booking request to attended visit, run your full appointment workflow in one place. Reduce no-shows, keep diaries healthier, and remove front-desk chaos.

24/7 requests

Patient self-booking requests with clinic-side control

Configure who can book, when they can book, and how far ahead they can schedule.

Monday · Dr. Deniz

Open

New patient consult30 min

Hygiene recall45 min

Emergency gapReserved

Request queue

Aylin K.

Review

Implant consult · after 16:00

Michael P.

Pending

Check-up · Friday morning

92% auto-confirmed

Chair utilisation

Use reminders and status flow to reduce avoidable gaps and keep your team focused on patient care instead of manual chasing.

Confirmed visits48 / 52

Follow-up calls needed4

Reminder timeline

Automated reminder steps before visit day with fewer phone-only bottlenecks at reception.

48 hours before

SMS confirmation request with quick reschedule link.

Morning of visit

Automatic final reminder if patient status is still pending.

Cleaner diary operations

Status discipline improves both day-to-day coordination and reporting reliability.

Waiting

09:30

Waiting

Arrived

10:00

Arrived

In progress

10:20

In progress

Completed

11:00

Completed

Weekly recurrence

Set recurring patterns and total-visit logic for ongoing treatment journeys.

PatternWeekly

IntervalEvery 2 weeks

Total visits12

Series ownerDr. Kaya

Unified clinic calendar

Multi-clinician scheduling from a unified view with appointment-type duration logic.

Clinicians

3 active

Dr. DenizImplant

Dr. SelinCheck-up

Chair 3Hygiene

Today

Busy desk

10:00 · Crown prep45 min

Dr. Selin · Chair 2

11:15 · Recall visit20 min

Dr. Deniz · Chair 1

01Request Rules

Online Booking

Let patients request appointments 24/7 while your team keeps full control over availability rules. Configure who can book, when they can book, and how far ahead they can schedule. Convert requests into confirmed appointments without losing context.

02Calendar Logic

Smarter Appointment Scheduling

Manage multiple clinicians, chair capacity, and appointment types from one calendar flow. Assign correct durations by appointment type and reduce manual diary errors during busy days.

03Reminder Timing

Automated Reminder Flow

Reduce no-shows with structured reminder timing and clearer patient communication. Keep reminder actions tied to appointment workflow so staff spend less time chasing manually.

04Status Flow

Real-Time Appointment Status Tracking

Track every appointment from waiting to arrived, in-progress, completed, or cancelled. Status discipline improves both day-to-day coordination and reporting reliability.

FAQ

General

Can patients request appointments online?

Yes. Patients can submit appointment requests online, and your team can convert those requests into confirmed appointments inside the same workflow.

Can we set separate online booking hours from clinic working hours?

Yes. Online availability can be configured independently so you control when digital requests are allowed without changing core clinic schedules.

Can we control booking by clinician availability?

Yes. Requests can be matched against clinician timelines so appointments are routed to valid availability rather than handled manually afterward.

Can appointment duration be tied to appointment type?

Yes. Appointment duration can follow type-level rules, which helps standardise scheduling quality and reduce inconsistent slot lengths.

Can old online requests be scheduled later by staff?

Yes. If a request is not processed immediately, staff can still assign a later date and time without losing the original request context.

Can we quickly reschedule without rebuilding appointments?

Yes. Teams can update timing directly from calendar workflow, which makes operational rescheduling much faster during busy days.

FAQ

Workflow

Do appointment statuses affect reporting outputs?

Yes. Status quality directly influences operational reporting, so consistent status discipline improves metric reliability.

Can we track cancellation and no-show patterns clearly?

Yes. With structured status flow, clinics can monitor cancellation and attendance patterns with much better clarity.

Can calendar data be exported by day, week, or month?

Yes. Calendar views can be exported in practical reporting windows to support management and operational review.

Can teams manage appointment workflows on mobile?

Yes. Teams can review and manage appointment-related actions on mobile when they are away from desk setups.

Is access controlled with role-based permissions?

Yes. Access is permission-based, so visibility and control can be aligned with user role and clinic policy.

Is there an activity trail for appointment updates?

Yes. Appointment changes are tracked in workflow history, helping teams understand what changed and when.

FAQ

Technical

Can appointment reminders be automated from the schedule?

Yes. Reminder timing can be triggered from appointment status and schedule timing so your team does not have to send every message manually.

Can staff reschedule appointments without losing the original booking context?

Yes. Rescheduling keeps the original patient, appointment type, and timeline context together so teams can move visits quickly without rebuilding records from scratch.

Does scheduling work across multiple clinicians and chairs?

Yes. The calendar can coordinate clinician availability, chair usage, and appointment types together so double-booking risk is reduced.

Can patients receive confirmation and reminder links on mobile?

Yes. Patients can confirm, cancel, or respond from their phone, and the appointment status updates back into the workflow for the team.

Do role permissions control who can change the appointment diary?

Yes. Role-based permissions can limit who is allowed to create, move, or cancel appointments so diary control stays aligned with clinic policy.

Is there an audit trail for scheduling changes and patient responses?

Yes. Appointment updates, reminder activity, confirmations, and cancellations are tracked so the team can see what changed and when.

Smarter Appointment Flow, Fewer No-Shows

The practice management platform behind 1,300+ healthcare clinics

Appointments shouldn’t create daily firefighting

From booking to happy patient, automatically.

Smarter appointment flow, fewer no-shows for busy clinics

Online Booking

Smarter Appointment Scheduling

Automated Reminder Flow

Real-Time Appointment Status Tracking

Ready to silence the phone and fill the chair?

General

Workflow

Technical

Related Features

Online Booking

Self Check-In

Calendar Management

Recurring Appointments

All Features

See the full scheduling workflow in action