Online Payment

Online Payment

With Medicasimple’s Online Payment feature, clinics can securely collect payments from patients through digital channels, without the need for manual cash or POS handling.

Every payment made online is instantly recorded in the system, helping clinics maintain accurate and automated financial tracking.

Setup

1. Navigate to Settings → Online Payment Settings.
   Your clinic’s official details (company name, tax number, etc.) are filled automatically.
   You only need to add:

   • Phone number

   • IBAN (the account to which payments will be transferred)

2. Select your preferred Virtual POS (V-POS) option.
   Each POS has its own commission rate and value day.
   For example, some options may transfer funds within 15 days with a 1.6% commission.
   You can change your POS settings later if needed.

3. Once saved, your online payment integration becomes active; allowing you to start receiving payments immediately.
   ​

   

How to Collect Payments

1. Go to the patient profile and click Add Payment.

2. Under Payment Type, select Online Payment.

3. Enter the payment amount and confirm.

4. You can then share the payment request with the patient by:

   • Showing the QR code on-screen,

   • Sending a payment link via SMS or WhatsApp,

   • Or copying and sharing the link manually.

Once the patient completes the payment, it is automatically marked as successful in the system and reflected in the patient’s payment history.
​

Wallet & Transfer

All online payments are first collected in your Medicasimple Wallet.
You will see two separate balances:

• Total Amount: The total of all received online payments.

• Withdrawable Amount: The amount that can be transferred to your bank account.

To transfer funds:

1. Go to Wallet → Transfer to IBAN.

2. Select the amount you wish to withdraw.

3. Transfers are processed according to official banking hours and your POS’s value period.

If an expected payment does not appear in your wallet, check the selected POS and payment date.
Payments are displayed once the POS settlement period has passed.

POS and Installment Details

Online payments support installments depending on your POS setup.
When configuring your POS, you can view:

• Available installment options

• Associated commission rates

• Settlement duration

The system automatically calculates total payable amounts based on these values and records the final net payment in your wallet.

Common Scenarios

• Payment not visible in wallet:
  This is often due to the POS settlement date. Check the “Day” and “Created At” values in your POS settings.

• Funds not transferred to bank:
  You must request a transfer from the Wallet page. Once requested, the funds will reach your account based on your POS’s value day and banking hours.

• Editing online payments:
  Changing or backdating online payment entries is not supported.

Notes & Best Practices

• Online payments recorded in Medicasimple reflect the actual transactions completed through your POS provider.

• Refunds or cancellations must be handled directly through your POS system.

• Make sure your IBAN and POS provider details are up to date in the Online Payment Settings page.

• Only staff with financial permissions can access or edit payment data.