Custom Email Domain
Send clinic emails from your own domain to improve trust, brand consistency, and deliverability for patient communications.
Updated
Custom Email Domain
Why It Matters
Sending emails through your own domain adds professionalism and ensures that all patient communications reflect your brand identity. With a verified SMTP setup, reminders, confirmations, and automated messages will come directly from your clinic’s trusted email address instead of a generic sender.
How It Works
1. Connect Your Email Provider
Go to Settings → Email Provider Settings.
From the dropdown, select your provider:
Gmail (smtp.gmail.com)
Outlook (smtp.office365.com)
Other (for custom SMTP servers)
Enter your email address and SMTP password, then click Save.
2. Verify Your Domain
To improve deliverability and prevent messages from going to spam, verify your domain through your email provider’s DNS settings. This includes adding SPF and DKIM records. If you’re using Google Workspace or Outlook, you can manage these records in your domain panel.
3. Automate and Send Securely
Once connected, Medicasimple automatically uses your verified email account to send all appointment reminders, consent forms, and payment confirmations on behalf of your clinic.
Best Practices
Use a recognizable sender name, like appointments@clinicname.com.
Ensure your SMTP credentials are valid and updated.
Regularly test your connection from Settings → Email Automation.
Avoid free email addresses (e.g. Gmail, Yahoo) for patient communication.
Benefits for Clinics
Professional image: Every message carries your clinic’s domain.
Improved deliverability: Authenticated messages are less likely to go to spam.
Secure communication: Your email data stays under your own domain control.