Custom SMS Header
Show your clinic name as the SMS sender so patients recognize appointment reminders and clinic messages more easily.
Updated
Custom SMS Header
Why It Matters
When your patients receive SMS messages, showing your clinic’s name instead of a random number builds trust, improves recognition, and increases engagement.
With the Custom SMS Header feature in Medicasimple, all outgoing messages; such as appointment reminders, feedback requests, and announcements can display your brand name as the sender.
How It Works
1. Verify Your SMS Provider
Custom sender names are managed through Twilio SMS provider.
Before configuring it in Medicasimple, check that the provider supports using a custom sender name in your country or region.
In some countries, pre-approval or registration may be required before your sender name can appear in messages.
2. Register Your Sender Name
Sign in to your SMS provider’s console
Go to Messaging → SMS Settings → Sender Name.
Register your clinic name (for example: “CityDental”).
Complete any local verification steps required by your provider.
3. Configure It in Medicasimple
Go to Settings → SMS Settings in Medicasimple.
Enter the sender name exactly as it was approved by your provider.
Save the changes and send a test message to verify that your sender name appears correctly on the patient’s device.
4. Use It in Your Templates
Once your sender name is active:
Review your SMS templates (e.g., reminders, recalls, marketing) to ensure they reflect your clinic’s identity.
Include clear unsubscribe instructions if required by your region’s communication laws.
Make sure the sending time, tone, and content comply with patient communication standards.
Compliance and Best Practices
Only send messages to patients who have given explicit consent.
Always display a clear sender identity and a simple way to opt out.
If you need two-way messaging (patients replying), confirm that your setup allows for inbound messages.
For Clinics
Choose a short and recognizable name that matches your brand (e.g., “SmileCare” or “DowntownDental”).
Test the header across multiple networks and devices.
Use the same sender name consistently across all patient communications.
Keep delivery and engagement reports to track performance and reliability.