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CommunicationDaily use1 min read

Communication Logs

Review SMS, WhatsApp, and email communication history from one patient timeline for clearer follow-up tracking.

Updated

What Are Communication Logs?

The Communication Logs feature records every message sent to and from your clinic: including SMS, WhatsApp, and email notifications. Each interaction is automatically logged under the patient’s record, showing message content, delivery time, and status.

This ensures complete transparency in patient communication and allows every team member to see what was sent, when, and through which channel.

Why It Matters

  • Keeps a full record of all patient communications in one place.

  • Helps your staff avoid sending duplicate or unnecessary messages.

  • Allows doctors, assistants, and receptionists to stay aligned on what has been shared with the patient.

  • Supports quality control by showing whether each message was successfully delivered.

Every SMS, WhatsApp, and email sent through the system, whether automated or manual, is automatically saved, creating a verifiable history of all communication between your clinic and the patient.

How to Access Communication Logs

1. From the Patient Detail Page

  1. Open a patient profile.

  2. Go to the Contact tab.

  3. In the Patient Records section, you can see all messages related to that patient.

    • Each message shows its type (SMS, email, etc.), send status, date, and content.

    • You can also filter by contact type or date range.

Medicasimple Communication Logs guide screenshot 1

2. From the Process Follow-Ups Section

You can also access all clinic-wide communication logs for reporting or tracking purposes.

  1. Go to Main Menu → Process Follow-Ups → Contact Records

  2. Use the filters to search by contact type, patient, person, or date range.

  3. You can also export communication records for review or documentation.

Medicasimple Communication Logs guide screenshot 2

Summary

Communication Logs give your clinic a complete and auditable record of every patient interaction. Whether accessed through the patient profile or the Process Follow-Ups section, this feature helps ensure that every message is tracked, visible, and properly documented; strengthening both patient trust and internal coordination.